$0.00 USD
Quantity
Smind
FAQs
Frequently asked questions
Have questions about our products, or services? Find answers to the most common inquiries here
How can I place an order?
You can place an order by browsing our website, selecting the items you want, and adding them to your cart. Once you’re ready, click on the cart icon and follow the checkout process to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. You can choose your preferred method during the checkout process.
How long will it take to receive my order?
Delivery times vary based on your location and the shipping method chosen. Generally, orders are processed within 1-3 business days, and shipping may take an additional 3-7 business days.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s site.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase. The item must be unused, in its original packaging, and accompanied by the receipt. Please contact our customer service for further instructions.
How do I initiate a return?
To initiate a return, please reach out to our customer service team via email or phone. Provide your order number and reason for the return, and we’ll guide you through the process.
Will I receive a full refund for my returned item?
Yes, once we receive and inspect the returned item, we will issue a full refund to your original payment method, excluding any shipping fees.
What if my item arrived damaged or defective?
If your item arrived damaged or defective, please contact our customer service within 7 days of receiving it. We will arrange for a replacement or a full refund based on your preference.
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